Special Markets Welcomes New Talent & Celebrates Promotions

Please join us in congratulating Sandra Casey on her promotion to Sales Support Team Lead for the Special Markets team.

Building on her experience as a Sales Support Manager, Sandra will take on leadership of the New Item Form Team, with a focus on quality, efficiency, team development, and continuous process improvement.

In her new role, she will be providing guidance and quality oversight to ensure all submissions meet the highest standards. In addition to her Team Lead responsibilities, Sandra will continue to support our Account Executives and Directors, serving as a key resource and partner with the Special Markets Team.

Sandra brings deep support and operational knowledge and a commitment to excellence.

Congratulations, Sandra, on this well-deserved promotion!

Please join us in congratulating Shauna Alexander on her promotion to Sales Support Team Lead for the Special Markets team!

Recognized for her dedication, reliability, and strong contributions to the Sales and Support Team, Shauna is stepping into a leadership role that will focus on supporting the day-to-day operations of the Special Markets team while driving efficiency & consistency.

In her new role, Shauna will provide guidance and training to help ensure requests and deliverables are completed accurately and on time. In addition to her Team Lead responsibilities, she will continue to support our Account Executives and Directors, serving as a trusted resource and partner to the Special Markets team.

Her knowledge of our processes and passion for helping others succeed will be instrumental in strengthening our team and enhancing the support experience.

Congratulations, Shauna! We look forward to your continued impact in this role.

"Sandra and Shauna have each made a tremendous impact on our Support organization through their dedication, leadership, and commitment to excellence. Their promotions reflect not only their individual accomplishments, but also their passion for supporting others, fostering continuous improvement, and strengthening our partnership with the sales team. I am excited to see them step into these leadership roles and look forward to the positive influence they will continue to have across the organization." — Sharon Rivera-Kelly, Director of Support & Project Management

Please join us in welcoming Shay Addison to the team as our new Sales Support Manager on the Special Markets team. Shay will lead and oversee the Sales Support department, ensuring the team delivers accurate, timely, and scalable support that enables both Sales and the broader organization to succeed.

In this role, Shay will be responsible for setting department goals, driving process improvements, and overseeing key functions including reporting, billing, and operational workflows. She will partner closely with Sales Leadership and cross-functional teams to support business priorities, strengthen performance, and build a culture of accountability, efficiency, and continuous improvement.

We’re pleased to welcome Shay to the organization and look forward to the positive impact her leadership will have on our team.

"From our first conversations, it was clear that Shay brings the leadership, experience, and collaborative mindset we were looking for in this role. I am excited to partner with her as we continue building a strong Support organization focused on service, growth, and operational excellence. We are fortunate to have her join the team and look forward to the positive impact she will make." — Sharon Rivera-Kelly, Director of Support & Project Management

We are excited to share that April Williams has joined the Special Markets team as our new Sales Support Administrator! She will be reporting to Shay Addison, Sales Support Manager.

April has a background in administrative coordination and operational support, where she worked closely with leadership, managed complex compliance and licensing processes, and supported financial reviews and budgeting efforts. She has experience streamlining workflows, handling detailed documentation, and keeping fast-moving teams organized and aligned.

In her new role, April will support our sales team through day-to-day coordination, helping manage key processes, maintain accurate records, and ensure everything runs efficiently behind the scenes. Her attention to detail and proactive approach will be a great asset as she helps keep our sales running smoothly.

Welcome to the team, April!