BBI Advances the Future of Unattended Retail in Austin

BBI recently brought together leaders and clients to help shape the future of Unattended Retail through focused collaboration, strategic alignment, and shared growth.

From February 2–5, more than 50 leaders from across BBI and its client community gathered in Austin, Texas, for an Unattended Retail leadership meeting centered on industry priorities, execution, and long-term opportunity. The event reinforced BBI’s commitment to strong partnerships and coordinated strategy across the channel.

Advancing Unattended Retail Growth

The Austin meeting convened leaders from Unattended Retail, vending, OCS, and micro markets to align on shared objectives and accelerate execution.

Discussions focused on how BBI continues to invest in talent, analytics, and national scale to support clients and drive sustainable growth across the Unattended Retail landscape.

“This meeting was about bringing the right people together to focus on where the Unattended Retail channel is headed and how BBI will continue to lead,” said Eric King. “Our investment in this space is intentional—from our people and analytics to how we partner with clients to drive growth at scale", shared Jason Ricard.

Leadership Perspectives

BBI leaders shared insights on the company’s strategic direction and readiness for the evolving retail environment.

- Eric King, General Manager outlined the goals of the meeting and BBI’s long-term vision for the Unattended Retail channel, reinforcing commitment and confidence in the future of the channel.

- Jason Ricard, Senior Vice President, reflected on his first year at BBI and the strengths of the company’s culture and capabilities.

- Mike Kelly, National Accounts Manager, highlighted BBI’s execution model, leadership depth, and analytical approach.

Client Collaboration at the Core

Client partnership remained central throughout the meeting. Key clients were in attendance, demonstrating the value of in-person collaboration and how their partnerships with BBI support alignment and execution.

These perspectives underscored the importance of shared insight, strong relationships, and consistent delivery across the Unattended Retail channel.

Moving Forward—Together

The February 2026 Austin meeting marked an important milestone in BBI’s continued focus on Unattended Retail. By aligning leaders and clients around strategy and execution, BBI reinforced its role as a partner for scale, insight, and growth.

As the industry continues to evolve, BBI remains focused on collaboration, clarity, and results—building what’s next together.

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