Join a Team That Delivers
Burdette Beckman Inc.(BBI) is a national candy/snack sales agency with a rich legacy of over 60 years. At BBI, our mission is to deliver innovative solutions centered on short-term strategy, long-term growth, and unique capabilities in omni-channel and traditional segments. We strive to make a positive impact in our communities through our commitment to giving back.
BBI provides many employee-engaging activities, including sponsoring participation in various charity walks/runs, holiday celebrations, casual Fridays, employee lunches, and recognition programs.
We offer a comprehensive health & benefits package, including paid time off. To learn more about who we are, our vision, mission, and values. Check us out: www.bbiteam.com/about.
Are You Ready to Join Our Dynamic Team?
BBI is seeking a dynamic and highly organized Support Manager to join our team in the Lake Mary, FL office. The ideal candidate will be responsible for managing our Support Team, serving as the main point of contact for select client lines, and ensuring smooth operations across various departments.
Here's a Taste of What You’ll Be Doing:
- Manage the support team
- Client business manager- main contact for a few lines
- QBR prep- create presentation slides and compile sales data, recap review to team with our marketing department
- Participate in weekly leadership calls with directors
- Interview support team candidate
- Maintain SharePoint for client files
- Participate in onboarding client calls to help set expectations
- Weekly and bi-weekly calls with customer service, trade planning, and commissions team
- Collect recurring updated contact rosters from all departments so AEs may have the latest files
- Run dot reports
- Assist clients with account setups in DOT
- Research unpaid commissions while working with the indirect billing team
- Upkeep the billing log directory for the commissions' team
- Tradeshow planning and execution includes attending events as needed
- Create logs for the support team to upkeep and monitor the workload
- Develop and upkeep calendars for customer reviews and tradeshows
- Develop and upkeep a streamlined legal list
- Work with third-party reporting companies to maintain their systems (CDSI, Blue World, Sprout)
- Participate in virtual meetings and determine support needs for the account executives
- Set up Teams and Zoom meeting calls as needed
- Communicate price changes or any other key changes to appropriate departments
- Oversee data entry management
- New client onboarding
Marketing Director Qualifications/Skills:
- Proficient with Microsoft Excel or related spreadsheet software
- Excellent verbal and written communication
- Excellent organizational skills and attention to detail
- Strong analytical and problem-solving skills
- Ability to prioritize tasks
- Aptitude to learn new software and systems
- Strong data entry skills
Experience Level:
- 3+ years of related experience, ideally in the consumer-packaged goods (CPG), food industry, or broker environment.
Benefits:
- 401(k)
- 401(k) matching
- Dental Insurance
- Health Insurance
- Vision Insurance
- Life Insurance
- Flexible Spending Account
- Paid time off
- 10 paid company holidays
Supplemental pay types:
- Bonus pay
Schedule:
- 8-hour shift
- Monday to Friday
Job Type:
- Full time
Work Location:
- In-office - Lake Mary, FL
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by the Support Manager. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
EEO Policy
Burdette Beckmann Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
