Sales Support Specialist

Join a Team That Delivers

We are a national candy/snack sales agency celebrating 70 years in business. At BBI, our mission is to deliver innovative solutions centered on short-term strategy, long-term growth, and unique capabilities in omni-channel and traditional segments. We strive to make a difference in the communities in which we live and work, and a sense of family defines our culture.

We offer a comprehensive health and benefits package, including paid time off. To learn more about who we are, our vision, mission, and values, visit www.bbiteam.com/about.

This role serves as the key point of contact between snack and confection manufacturers and customers, ensuring accurate and timely order processing and related follow-up while delivering exceptional service. Additionally, the position plays a vital support role to Account Executives, helping drive the company’s sales objectives.

The ideal candidate is a proactive professional who can anticipate team needs, seamlessly multitask, prioritize competing deadlines,. They will be resourceful, solutions-driven, and a strong communicator with basic to intermediate Microsoft Office, including Excel—able to collaborate internally and externally while keeping operations running smoothly.

On our team, we focus on great relationships – with each other and our clients and customers.

‍Recipe for Success:

• Minimum High School. Associate or Bachelor’s degree in Business, Marketing or related field is preferred or equivalent experience.
• Must have a minimum of 3 years of relevant experience in Sales Support or Administrative Support within a fast-paced office environment, preferably in a sales or manufacturing company. Please note: experience limited to call center roles will not be considered.
• Prior work experience within a CPG (Consumer Packaged Good) broker, sales agency or other food products or manufacturer is desirable.
• Prior experience entering and tracking orders.
• Prior experience providing administrative support, ideally to a sales team.
• Strong computer skills are a must- including basic to intermediate level Microsoft Suite- Word, Excel, PowerPoint, Outlook. Prior experience with MCS or other order entry software is an asset.
• Comfortable working with computers and learning new software.
• Proficient in keyboarding with a strong emphasis on accuracy in data entry
• Inquisitive nature with strong research, follow-up, attention to detail, organization, analytical and problem-solving skills.
• Comfortable working in a fast-paced environment with exceptional multitasking abilities, with the capacity to balance multiple deadlines, anticipate workflow needs, and shift focus as priorities evolve.
• Strong interpersonal skills with excellent, professional, verbal/written communication skills. Proven ability to build relationships.
• Foster a culture of proactive support and continuous improvement across the team.

Here's a taste of what you will be doing:

• Accurately process orders by verifying customer and order details, including dates, items, pricing, and other relevant information; follow up with customers as needed to correct discrepancies.
• Proactively communicate with customers regarding key order information such as unit pricing, order confirmations, shipping dates, and any changes or updates.
• Investigate and resolve order-related issues in a timely and professional manner, including quality concerns, credit or collections matters, pricing discrepancies, and over/under shipments.
• Identify customer needs and deliver effective, tailored solutions to ensure satisfaction and retention.
• Manage heavy email traffic, calendars, Teams chats and phone communication with professionalism and efficiency.
• Build and maintain strong relationships with customers and clients through positive and consistent communication.
• Keep accurate and detailed records of all customer and client interactions.
• Gather and analyze data from multiple sources to support key decision making.
• Handle high-volume data entry tasks, including New Item Forms with accuracy and attention to detail.
• Follow up on past due invoices and resolve short payment discrepancies through reconciliation efforts.
• Provide comprehensive administrative support to the sales team, including the preparation of reports and presentations.
• Other duties and projects as assigned.

‍Benefits:

• 401(k) with match
• Medical/Dental/Vision Insurance
• Flexible spending account (FSA) or Healthcare Spending Account (HSA)
• Employer Paid Life Insurance
• Employer Paid Short Term Disability
• Paid Time off
• Paid Holidays
• Employee Assistance Program (EAP)
• Employee Referral Program
• Employee Discount Program
• Bonus Program

Job Type:

• Full-Time

‍Schedule:

• Monday - Friday

‍Work Location:‍

• Chesapeake, VA 23320 - Relocate before starting work (Required)

‍Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by the Sales Support Specialist. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

EEO Policy

Burdette Beckmann Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.