Join a Team That Delivers!
We are a national candy/snack sales agency with a legacy of over 60 years. At BBI, our mission is to deliver innovative solutions centered on short-term strategy and long-term growth, with a strong focus on giving back. We strive to make a difference in the communities in which we live and work, and a sense of family defines our culture.
BBI provides many employee-engaging activities, including sponsoring participation in various charity walks/runs, holiday celebrations, casual Fridays, employee lunches, and recognition programs.
We offer a comprehensive health & benefits package, including paid time off. To learn more about who we are, our vision, mission, and values, visit www.bbiteam.com/about. Are you ready to join our dynamic team?
Role Description:
We are looking for a Customer Service Specialist to join our team! The ideal candidate is customer-focused, an excellent communicator, and passionate about delivering top-notch service.
Key responsibilities include entering and tracking customer orders, updating spreadsheets, and processing claims. Success in this role requires initiative, critical thinking, and the ability to handle multiple priorities. We seek team players who can collaborate effectively to achieve our shared goals. As the liaison between snack/confection manufacturers and our customers, the primary focus will be ensuring orders are processed accurately and on time.
Recipe for Success:
- Minimum High School Diploma, Associate or bachelor’s degree strongly preferred.
- Minimum of 2 years of Customer Service experience in a fast-paced office environment within a sales or manufacturing setting. Prior order entry experience is required.
- Prior work experience within a CPG (Consumer Packaged Goods) broker or other food products is an asset.
- Strong computer skills, including Microsoft Outlook & Excel—prior experience with MCS or other order-entry/CRM software primarily, are necessary. Excellent keyboarding skills are also required.
- Excellent verbal and written communication skills
- Can-do attitude exhibiting a high level of professionalism and personal accountability
- Proven ability to effectively multi-task
Here's a Taste of What You’ll Be Doing:
- Connect with assigned customers and build appropriate rapport to understand needs, expectations, and requirements to achieve customer goals and high service levels. Process orders via MCS, review and update pricing, focusing on customer needs.
- Provide effective and proactive communication to customers regarding order information, such as unit prices, confirmations, shipping dates, changes, and any anticipated delays/cuts.
- Verify customer and order information for accuracy, checking it against previously obtained information as necessary.
- Resolve any issues by taking a solution-oriented approach and escalating to Customer Service Supervisor/Manager as needed.
- Establish and cultivate appropriate rapport with Account Executives to achieve Customer expectations while minimizing issues.
- Monitor, manage, and act on customers’ schedules and obtain order requests, ensuring service level agreements are consistently met.
Job Type:
Full-time
Work Location:
Hollywood, FL 33021 | 100% in-office position.
Schedule:
Monday to Friday | 8 AM to 5 PM
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by the Customer Service Representative. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
EEO Policy:
Burdette Beckmann Inc. (BBI) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
